:root{
  --ink:#101828;
  --text:#344054;
  --muted:#5d6676;
  --line:#e4e7ec;
  --soft:#f6f7f5;
  --white:#ffffff;
  --accent:#1f5bd8;
  --accent-dark:#1748b0;
  --accent-soft:#e8effc;
  --urgent:#b42318;
  --urgent-soft:#fdecea;
  --radius:14px;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--white);color:var(--text);font-family:"Geist",system-ui,-apple-system,"Segoe UI",sans-serif;font-size:17px;line-height:1.6;-webkit-font-smoothing:antialiased}
a{color:var(--accent)}
a:hover{color:var(--accent-dark)}
:focus-visible{outline:3px solid #2e90fa;outline-offset:2px;border-radius:6px}
h1,h2,h3{color:var(--ink);line-height:1.15;margin:0;letter-spacing:-0.02em}
p{margin:0}
.wrap{max-width:1120px;margin:0 auto;padding:0 24px}

/* Header */
header{position:sticky;top:0;z-index:10;background:rgba(255,255,255,.92);backdrop-filter:saturate(180%) blur(8px);border-bottom:1px solid var(--line)}
.nav{display:flex;align-items:center;justify-content:space-between;height:68px;gap:16px}
.logo{display:flex;align-items:center;gap:10px;font-weight:700;font-size:20px;color:var(--ink);text-decoration:none;letter-spacing:-0.02em}
.logo:hover{color:var(--ink)}
.mark{width:28px;height:28px;border-radius:8px;background:var(--accent);display:grid;place-items:center}
.nav-links{display:flex;align-items:center;gap:28px}
.nav-links a{color:var(--text);text-decoration:none;font-size:15px;font-weight:500}
.nav-links a:hover{color:var(--ink)}
.nav-links a[aria-current]{color:var(--accent)}
.nav-actions{display:flex;align-items:center;gap:12px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 20px;border-radius:10px;font-weight:600;font-size:15px;text-decoration:none;border:1px solid transparent;transition:background .15s,border-color .15s,color .15s;white-space:nowrap}
.btn-primary{background:var(--accent);color:#fff}
.btn-primary:hover{background:var(--accent-dark);color:#fff}
.btn-ghost{color:var(--ink);border-color:var(--line);background:#fff}
.btn-ghost:hover{border-color:#c7ccd4;color:var(--ink)}
.btn-lg{min-height:52px;padding:0 26px;font-size:16px}
.signin{color:var(--text);text-decoration:none;font-weight:500;font-size:15px}
.signin:hover{color:var(--ink)}

/* Hero */
.hero{padding:88px 0 96px}
.hero-grid{display:grid;grid-template-columns:1.05fr 1fr;gap:64px;align-items:center}
.eyebrow{display:inline-flex;align-items:center;gap:8px;font-size:14px;font-weight:600;color:var(--accent);background:var(--accent-soft);padding:6px 12px;border-radius:999px;margin-bottom:24px}
.hero h1{font-size:56px;font-weight:700}
.lead{font-size:20px;color:var(--muted);margin-top:22px;max-width:34em}
.cta-row{display:flex;flex-wrap:wrap;gap:12px;margin-top:34px}
.note{font-size:14px;color:var(--muted);margin-top:16px}

/* Hero visual */
.visual{position:relative;display:flex;flex-direction:column;gap:14px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(16,24,40,.04),0 12px 32px rgba(16,24,40,.07)}
.vm{padding:16px 18px;display:flex;align-items:center;gap:14px;max-width:380px}
.vm-icon{flex:none;width:40px;height:40px;border-radius:10px;background:var(--soft);display:grid;place-items:center;color:var(--muted)}
.vm-meta{font-size:14px;line-height:1.4}
.vm-meta strong{color:var(--ink);font-weight:600;display:block}
.vm-meta span{color:var(--muted)}
.wave{display:flex;align-items:center;gap:3px;margin-left:auto;height:24px}
.wave i{display:block;width:3px;border-radius:2px;background:#c7ccd4}
.arrow{display:flex;align-items:center;gap:10px;font-size:13px;font-weight:600;color:var(--accent);padding-left:20px}
.ticket{padding:22px 24px}
.ticket-top{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:13px;color:var(--muted)}
.pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;padding:4px 10px;border-radius:999px}
.pill-urgent{background:var(--urgent-soft);color:var(--urgent)}
.pill-tag{background:var(--soft);color:var(--text)}
.ticket h3{font-size:19px;margin:12px 0 16px;letter-spacing:-0.01em}
.fields{display:grid;grid-template-columns:auto 1fr;gap:8px 18px;font-size:14px;margin:0}
.fields dt{color:var(--muted)}
.fields dd{margin:0;color:var(--ink);font-weight:500}
.fields a{font-weight:600}
.transcript{margin-top:16px;padding:14px 16px;background:var(--soft);border-radius:10px;font-size:14px;line-height:1.55;color:var(--text)}
.transcript b{display:block;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-bottom:6px;font-weight:600}
.sample{font-size:12px;color:var(--muted);text-align:right}

/* Works with */
.works{border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:28px 0}
.works-row{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:12px 36px;font-size:15px}
.works-row span{color:var(--muted);flex-basis:100%;text-align:center}
.works-row strong{color:var(--ink);font-weight:600}

/* Sections */
section{padding:96px 0}
.section-head{max-width:640px;margin-bottom:52px}
.section-head h2{font-size:40px}
.section-head p{margin-top:14px;font-size:18px;color:var(--muted)}
.kicker{font-size:14px;font-weight:600;color:var(--accent);text-transform:uppercase;letter-spacing:.08em;margin-bottom:12px;display:block}

.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:24px;list-style:none;margin:0;padding:0}
.step{padding:28px;border:1px solid var(--line);border-radius:var(--radius);background:#fff}
.step-num{width:36px;height:36px;border-radius:10px;background:var(--accent-soft);color:var(--accent);font-weight:700;display:grid;place-items:center;font-size:16px;margin-bottom:18px}
.step h3{font-size:19px;margin-bottom:8px}
.step p{font-size:16px;color:var(--muted)}
.step code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:var(--soft);padding:2px 6px;border-radius:6px;color:var(--ink);white-space:nowrap;font-size:13px}

.bg-soft{background:var(--soft)}
.features{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}
.feature{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:24px}
.feature svg{color:var(--accent);margin-bottom:14px}
.feature h3{font-size:17px;margin-bottom:6px}
.feature p{font-size:15px;color:var(--muted)}

.split{display:grid;grid-template-columns:1fr 1fr;gap:64px;align-items:start}
.checks{list-style:none;padding:0;margin:0;display:grid;gap:18px}
.checks li{display:grid;grid-template-columns:28px 1fr;gap:12px}
.checks svg{color:var(--accent);margin-top:3px}
.checks strong{color:var(--ink);display:block;font-weight:600}
.checks span{color:var(--muted);font-size:16px}

/* Company page: product card */
.product-card{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:20px;padding:48px}
.product-card .tag{display:inline-flex;font-size:13px;font-weight:600;color:var(--accent);background:var(--accent-soft);padding:4px 10px;border-radius:999px;margin-bottom:16px}
.product-card h3{font-size:30px}
.product-card p{margin-top:14px;color:var(--muted)}
.product-card .ticket h3{font-size:19px}
.product-card .cta-row{margin-top:28px}
.soon{margin-top:20px;font-size:15px;color:var(--muted);text-align:center}

/* Pricing */
.plans{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;align-items:stretch}
.plan{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:30px;display:flex;flex-direction:column}
.plan.featured{border:2px solid var(--accent);padding:29px}
.plan h3{font-size:20px}
.plan .for{color:var(--muted);font-size:15px;margin-top:6px}
.price{margin:22px 0 4px;display:flex;align-items:baseline;gap:6px}
.price b{font-size:44px;color:var(--ink);font-weight:700;letter-spacing:-0.03em}
.price b.talk{font-size:32px;line-height:53px}
.price span{color:var(--muted);font-size:15px}
.vat{font-size:13px;color:var(--muted)}
.plan ul{list-style:none;padding:0;margin:24px 0 28px;display:grid;gap:12px;font-size:15px;flex:1}
.plan li{display:grid;grid-template-columns:20px 1fr;gap:10px}
.plan li svg{color:var(--accent);margin-top:4px}
.plan .btn{width:100%}
.price-note{text-align:center;margin-top:28px;font-size:15px;color:var(--muted)}

/* FAQ */
.faq{max-width:780px}
details{border-bottom:1px solid var(--line)}
details:first-of-type{border-top:1px solid var(--line)}
summary{list-style:none;cursor:pointer;padding:22px 40px 22px 0;font-weight:600;color:var(--ink);font-size:18px;position:relative}
summary::-webkit-details-marker{display:none}
summary::after{content:"";position:absolute;right:6px;top:50%;width:10px;height:10px;border-right:2px solid var(--muted);border-bottom:2px solid var(--muted);transform:translateY(-70%) rotate(45deg);transition:transform .2s}
details[open] summary::after{transform:translateY(-30%) rotate(225deg)}
details p{padding:0 0 22px;color:var(--muted);max-width:42em}

/* CTA */
.cta{background:var(--ink);color:#d0d5dd;border-radius:20px;padding:64px;display:flex;align-items:center;justify-content:space-between;gap:32px;flex-wrap:wrap}
.cta h2{color:#fff;font-size:36px}
.cta p{margin-top:10px;font-size:18px}
.cta .btn-primary{background:#fff;color:var(--ink)}
.cta .btn-primary:hover{background:#e9ecef;color:var(--ink)}
.cta a.mail{color:#fff}

/* Footer */
footer{padding:48px 0 56px;border-top:1px solid var(--line);margin-top:96px}
.foot{display:flex;flex-wrap:wrap;justify-content:space-between;gap:24px;font-size:14px;color:var(--muted)}
.foot nav{display:flex;flex-wrap:wrap;gap:24px}
.foot a{color:var(--muted);text-decoration:none}
.foot a:hover{color:var(--ink)}

/* Responsive */
@media (max-width:960px){
  .hero-grid,.split,.product-card{grid-template-columns:1fr;gap:40px}
  .hero h1{font-size:44px}
  .steps,.features,.plans{grid-template-columns:1fr}
  .plans{max-width:460px}
  .nav-links{display:none}
}
@media (max-width:560px){
  .wrap{padding:0 16px}
  .hero{padding:56px 0 64px}
  .hero h1{font-size:36px}
  .lead{font-size:18px}
  section{padding:72px 0}
  .section-head h2{font-size:30px}
  .signin{display:none}
  .nav-actions .btn{padding:0 14px}
  .cta{padding:40px 24px}
  .cta h2{font-size:28px}
  .ticket{padding:18px}
  .wave{display:none}
  .product-card{padding:24px}
  .product-card h3{font-size:26px}
}

/* ===== Simple product page ===== */
.center{text-align:center;margin-left:auto;margin-right:auto}
.s-hero{padding:80px 0 40px}
.s-hero h1{font-size:54px;font-weight:700;max-width:15em}
.s-hero .lead{margin-left:auto;margin-right:auto;max-width:32em}
.s-hero .cta-row{justify-content:center}

/* The flow: 3 panels with arrows */
.flow{display:grid;grid-template-columns:1fr 48px 1fr 48px 1fr;align-items:stretch;margin-top:56px}
.flow-step{display:flex;flex-direction:column}
.flow-label{display:flex;align-items:center;gap:10px;margin-bottom:14px}
.flow-num{flex:none;width:30px;height:30px;border-radius:50%;background:var(--accent);color:#fff;font-weight:700;font-size:14px;display:grid;place-items:center}
.flow-label h3{font-size:18px}
.flow-text{font-size:15px;color:var(--muted);margin-bottom:16px;min-height:48px}
.flow-arrow{display:grid;place-items:center;color:#98a2b3}
.panel{flex:1;background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(16,24,40,.04),0 12px 32px rgba(16,24,40,.07);padding:18px;font-size:14px;line-height:1.5}
.panel-bar{display:flex;align-items:center;gap:6px;padding-bottom:12px;margin-bottom:14px;border-bottom:1px solid var(--line);font-size:12px;color:var(--muted);font-weight:500}
.panel-bar i{width:8px;height:8px;border-radius:50%;background:#e4e7ec;display:block}
.panel-bar span{margin-left:6px}

/* Panel 1: voicemail email */
.mail-from{font-size:13px;color:var(--muted)}
.mail-subject{font-weight:600;color:var(--ink);margin:4px 0 14px}
.audio{display:flex;align-items:center;gap:10px;background:var(--soft);border:1px solid var(--line);border-radius:10px;padding:10px 12px}
.play{flex:none;width:30px;height:30px;border-radius:50%;background:var(--ink);display:grid;place-items:center}
.audio .wave{margin-left:0;flex:1;justify-content:space-between}
.audio small{color:var(--muted);font-size:12px;white-space:nowrap}
.file{margin-top:10px;font-size:12px;color:var(--muted)}

/* Panel 2: transcript with highlights */
.tx{color:var(--text)}
.tx mark{background:var(--accent-soft);color:var(--accent-dark);border-radius:4px;padding:0 3px;font-weight:600}
.tx mark.hot{background:var(--urgent-soft);color:var(--urgent)}
.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:14px}
.chip{font-size:12px;font-weight:600;padding:4px 9px;border-radius:999px;background:var(--accent-soft);color:var(--accent-dark)}
.chip.hot{background:var(--urgent-soft);color:var(--urgent)}

/* Panel 3: helpdesk inbox */
.inbox{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.inbox li{display:grid;grid-template-columns:1fr auto;gap:2px 10px;padding:10px 12px;border-radius:10px;border:1px solid var(--line);color:var(--muted)}
.inbox li b{font-weight:500;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.inbox li small{font-size:12px}
.inbox li.new{border-color:var(--accent);background:var(--accent-soft)}
.inbox li.new b{color:var(--ink);font-weight:600}
.inbox .pill{grid-row:span 2;align-self:center}

/* Big ticket with explanations */
.explain{display:grid;grid-template-columns:1.15fr 1fr;gap:64px;align-items:center}
.ticket-big{padding:0;overflow:hidden}
.tb-head{padding:18px 22px;border-bottom:1px solid var(--line)}
.tb-head small{color:var(--muted);font-size:13px}
.tb-subject{font-weight:600;color:var(--ink);font-size:17px;margin-top:4px}
.tb-subject .tag{color:var(--urgent)}
.tb-body{padding:18px 22px;display:grid;gap:14px;font-size:14px}
.tb-row{display:grid;grid-template-columns:28px 1fr;gap:10px;align-items:start}
.dot{width:24px;height:24px;border-radius:50%;background:var(--accent);color:#fff;font-size:12px;font-weight:700;display:grid;place-items:center}
.tb-row .k{font-size:12px;color:var(--muted);display:block}
.tb-row .v{color:var(--ink);font-weight:500}
.tb-row .v.q{font-weight:400;color:var(--text)}
.legend{list-style:none;margin:0;padding:0;display:grid;gap:22px}
.legend li{display:grid;grid-template-columns:28px 1fr;gap:12px}
.legend strong{display:block;color:var(--ink)}
.legend span{color:var(--muted);font-size:16px}

.trust{display:flex;flex-wrap:wrap;justify-content:center;gap:12px 32px;font-size:15px;color:var(--text)}
.trust span{display:inline-flex;align-items:center;gap:8px}
.trust svg{color:var(--accent)}

@media (max-width:960px){
  .flow{grid-template-columns:1fr;gap:8px;max-width:440px;margin-left:auto;margin-right:auto}
  .flow-arrow{height:48px;transform:rotate(90deg)}
  .flow-text{min-height:0}
  .explain{grid-template-columns:1fr;gap:40px}
  .s-hero h1{font-size:42px}
}
@media (max-width:560px){
  .s-hero{padding:48px 0 24px}
  .s-hero h1{font-size:34px}
}
.audio .wave{display:flex}
.audio .wave i{background:var(--accent);opacity:.55}
.legend .dot{color:#fff;font-size:12px}

/* ===== Supported systems page ===== */
.sys-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.sys{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:20px 22px;display:flex;flex-direction:column;gap:6px}
.sys strong{color:var(--ink);font-size:17px}
.sys span{color:var(--muted);font-size:15px}
.sys a{font-weight:600;font-size:15px;text-decoration:none;margin-top:4px}
.sys.main{border:2px solid var(--accent);padding:19px 21px}
.setup{list-style:none;margin:0;padding:0;display:grid;gap:16px;counter-reset:s}
.setup li{display:grid;grid-template-columns:36px 1fr;gap:16px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:22px}
.setup h3{font-size:18px;margin-bottom:6px}
.setup p{color:var(--muted);font-size:16px}
.setup code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px;background:var(--soft);padding:2px 6px;border-radius:6px;color:var(--ink)}
.opt{display:inline-block;font-size:12px;font-weight:600;color:var(--muted);background:var(--soft);border-radius:999px;padding:2px 8px;margin-left:8px;vertical-align:middle}

/* Mock: case list */
.mock{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(16,24,40,.04),0 12px 32px rgba(16,24,40,.07);overflow:hidden;font-size:14px}
.mock-top{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 18px;border-bottom:1px solid var(--line);background:#fbfbfa}
.mock-top b{color:var(--ink);font-size:16px}
.mock-top small{color:var(--muted);font-size:12px}
.tablewrap{overflow-x:auto}
.mock table{width:100%;border-collapse:collapse;min-width:620px}
.mock th{text-align:left;font-size:12px;font-weight:600;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
.mock td{padding:12px 14px;border-bottom:1px solid var(--line);color:var(--text);white-space:nowrap}
.mock tr:last-child td{border-bottom:0}
.mock tr.hl td{background:var(--accent-soft)}
.mock td.subj{color:var(--accent);font-weight:500;white-space:normal}
.prio-high{color:var(--urgent);font-weight:600}

/* Mock: case record */
.rec-head{padding:18px 22px;border-bottom:1px solid var(--line)}
.rec-head small{color:var(--muted);font-size:12px}
.rec-title{font-size:18px;font-weight:600;color:var(--ink);margin-top:2px}
.rec-meta{display:flex;flex-wrap:wrap;gap:8px 28px;margin-top:12px}
.rec-meta div{display:flex;flex-direction:column}
.rec-meta span{font-size:12px;color:var(--muted)}
.rec-meta b{font-weight:600;color:var(--ink)}
.rec-body{display:grid;grid-template-columns:1.3fr 1fr}
.rec-main{padding:18px 22px;border-right:1px solid var(--line)}
.rec-side{padding:18px 22px;display:grid;gap:12px;align-content:start}
.rec-side div span{display:block;font-size:12px;color:var(--muted)}
.rec-side div b{font-weight:500;color:var(--ink)}
.desc h4{margin:0 0 10px;font-size:15px;color:var(--ink)}
.desc dl{display:grid;grid-template-columns:auto 1fr;gap:4px 16px;margin:0 0 14px}
.desc dt{color:var(--muted)}
.desc dd{margin:0;color:var(--ink)}
.desc .t{font-size:12px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin-bottom:4px}
.attach{display:inline-flex;align-items:center;gap:8px;margin-top:14px;padding:8px 12px;border:1px solid var(--line);border-radius:8px;font-size:13px;color:var(--ink)}
.callouts{list-style:none;margin:20px 0 0;padding:0;display:grid;grid-template-columns:repeat(2,1fr);gap:14px 32px}
.callouts li{display:grid;grid-template-columns:28px 1fr;gap:10px;font-size:15px}
.callouts .dot{color:#fff}
.callouts strong{color:var(--ink);display:block}
.callouts span{color:var(--muted)}
.inline-dot{display:inline-grid;width:20px;height:20px;font-size:11px;vertical-align:middle;margin-left:6px}

/* Mapping table */
.map{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;font-size:15px}
.map th,.map td{text-align:left;padding:14px 18px;border-bottom:1px solid var(--line);vertical-align:top}
.map th{font-size:13px;color:var(--muted);font-weight:600;background:#fbfbfa}
.map td:first-child{color:var(--ink);font-weight:500}
.map tr:last-child td{border-bottom:0}

@media (max-width:960px){
  .sys-grid{grid-template-columns:1fr 1fr}
  .rec-body{grid-template-columns:1fr}
  .rec-main{border-right:0;border-bottom:1px solid var(--line)}
  .callouts{grid-template-columns:1fr}
}
@media (max-width:560px){
  .sys-grid{grid-template-columns:1fr}
  .setup li{grid-template-columns:1fr;gap:10px;padding:18px}
  .map th,.map td{padding:12px}
}
.mock .prio-high{color:var(--urgent);font-weight:600}
.mock .dot{color:#fff;font-weight:700}

/* ===== Supported systems v2 ===== */
.chipnav{display:flex;flex-wrap:wrap;justify-content:center;gap:10px;margin-top:32px}
.chipnav a{display:inline-flex;align-items:center;min-height:40px;padding:0 16px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--ink);text-decoration:none;font-weight:500;font-size:15px}
.chipnav a:hover{border-color:var(--accent);color:var(--accent)}
.sysrow{padding:88px 0;border-top:1px solid var(--line)}
.sysrow.alt{background:var(--soft)}
.sysrow-grid{display:grid;grid-template-columns:1fr 1.5fr;gap:56px;align-items:center}
.sysrow-text h2{font-size:34px}
.sysrow-text .kind{display:inline-flex;font-size:13px;font-weight:600;color:var(--accent);background:var(--accent-soft);padding:4px 10px;border-radius:999px;margin-bottom:14px}
.sysrow-text p{margin-top:12px;color:var(--muted)}
.sees{list-style:none;padding:0;margin:22px 0 0;display:grid;gap:10px;font-size:16px}
.sees li{display:grid;grid-template-columns:22px 1fr;gap:10px}
.sees svg{color:var(--accent);margin-top:4px}
.illu{font-size:12px;color:var(--muted);text-align:right;margin-top:8px}

/* generic app frame */
.app{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(16,24,40,.04),0 16px 40px rgba(16,24,40,.08);overflow:hidden;font-size:13px;line-height:1.5}
.app-bar{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line);background:#fbfbfa;color:var(--muted);font-size:12px;font-weight:500}
.app-bar .dots{display:flex;gap:5px}
.app-bar .dots i{width:8px;height:8px;border-radius:50%;background:#e4e7ec;display:block}
.app-bar b{color:var(--ink);font-weight:600}
.k{display:block;font-size:11px;color:var(--muted)}
.v{color:var(--ink);font-weight:500}
.prio{color:var(--urgent);font-weight:600}
.badge-u{display:inline-flex;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--urgent-soft);color:var(--urgent)}
.badge-n{display:inline-flex;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--accent-soft);color:var(--accent-dark)}
.att{display:inline-flex;align-items:center;gap:6px;margin-top:10px;padding:6px 10px;border:1px solid var(--line);border-radius:8px;font-size:12px;color:var(--ink)}
.msg dl{display:grid;grid-template-columns:auto 1fr;gap:2px 14px;margin:8px 0 10px}
.msg dt{color:var(--muted)}
.msg dd{margin:0;color:var(--ink)}
.msg .tt{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin-top:4px}
.msg p{margin:2px 0 0;color:var(--text)}

/* record layout (Salesforce, Dynamics, ServiceNow) */
.rec2-head{padding:14px 18px;border-bottom:1px solid var(--line)}
.rec2-title{font-size:16px;font-weight:600;color:var(--ink);margin-top:2px}
.rec2-meta{display:flex;flex-wrap:wrap;gap:6px 24px;margin-top:10px}
.rec2-body{display:grid;grid-template-columns:1.4fr 1fr}
.rec2-main{padding:14px 18px;border-right:1px solid var(--line)}
.rec2-side{padding:14px 18px;display:grid;gap:10px;align-content:start}
.rec2-main h4{margin:0 0 4px;font-size:13px;color:var(--ink)}

/* conversation layout (Zendesk, Zoho Desk) */
.conv{display:grid;grid-template-columns:1.5fr 1fr}
.conv-main{padding:14px 18px;border-right:1px solid var(--line)}
.conv-title{font-size:16px;font-weight:600;color:var(--ink);margin-bottom:12px}
.from{display:flex;align-items:center;gap:10px;margin-bottom:6px}
.av{width:30px;height:30px;border-radius:50%;background:var(--accent);color:#fff;display:grid;place-items:center;font-weight:700;font-size:12px;flex:none}
.from b{color:var(--ink)}
.from small{color:var(--muted);font-size:12px}
.reply{margin-top:12px;border:1px dashed #d0d5dd;border-radius:8px;padding:10px 12px;color:#98a2b3}
.conv-side{padding:14px 18px;display:grid;gap:12px;align-content:start;background:#fcfcfb}
.field{display:block;border:1px solid var(--line);border-radius:6px;padding:5px 8px;background:#fff;color:var(--ink);font-weight:500;margin-top:2px}

/* list layout (Freshdesk) */
.tlist{width:100%;border-collapse:collapse;min-width:560px}
.tlist th{text-align:left;font-size:11px;font-weight:600;color:var(--muted);padding:9px 12px;border-bottom:1px solid var(--line);white-space:nowrap}
.tlist td{padding:11px 12px;border-bottom:1px solid var(--line);white-space:nowrap;color:var(--text)}
.tlist tr:last-child td{border-bottom:0}
.tlist tr.hl td{background:var(--accent-soft)}
.tlist td.s{white-space:normal;color:var(--ink);font-weight:500}
.tlist td.s small{display:block;color:var(--muted);font-weight:400}

/* board layout (HubSpot) */
.board{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;padding:14px;background:#f7f8fa}
.col h5{margin:0 0 8px;font-size:12px;color:var(--muted);font-weight:600;display:flex;justify-content:space-between}
.tcard{background:#fff;border:1px solid var(--line);border-radius:8px;padding:10px 12px;margin-bottom:8px}
.tcard b{display:block;color:var(--ink);font-weight:600;font-size:13px}
.tcard small{color:var(--muted);font-size:12px}
.tcard.hl{border:2px solid var(--accent);padding:9px 11px}
.tcard .row2{display:flex;justify-content:space-between;align-items:center;margin-top:6px}

/* mail client layout (shared inbox) */
.mailc{display:grid;grid-template-columns:1fr 1.6fr}
.mlist{border-right:1px solid var(--line)}
.mitem{padding:10px 14px;border-bottom:1px solid var(--line)}
.mitem b{display:block;color:var(--ink);font-size:13px}
.mitem span{display:block;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mitem small{color:var(--muted);font-size:12px}
.mitem.hl{background:var(--accent-soft);border-left:3px solid var(--accent);padding-left:11px}
.mread{padding:14px 18px}

@media (max-width:960px){
  .sysrow-grid{grid-template-columns:1fr;gap:32px}
  .sysrow{padding:64px 0}
}
@media (max-width:640px){
  .rec2-body,.conv,.mailc{grid-template-columns:1fr}
  .rec2-main,.conv-main,.mlist{border-right:0;border-bottom:1px solid var(--line)}
  .board{grid-template-columns:1fr}
  .mlist .mitem:not(.hl){display:none}
}
.sysrow-grid > *{min-width:0}
/* Supported systems: align text with top of picture */
.sysrow-grid{align-items:start}
.sysrow-text{padding-top:4px}
section[id],.sysrow[id]{scroll-margin-top:72px}