See what your team sees
Voicemails show up where your team already works, as cases or tickets they can pick up right away. Choose your system to see an example.
Salesforce
Every voicemail becomes a new Case in Salesforce Service Cloud, ready for your agents to pick up.
- A new Case in the case list, with the summary as the subject
- Priority High on urgent calls
- Caller, callback number and full transcript in the description
- The recording attached to the Case
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Zendesk
Every voicemail becomes a new Zendesk ticket, in the same views and queues your agents already work from.
- A new ticket with the summary as the subject
- Urgent priority on urgent calls
- The details and transcript as the first message
- Reply and work the ticket like any other
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Freshdesk
Voicemails show up in your Freshdesk ticket list next to emails and chats, so nothing is handled in a separate place.
- A new ticket at the top of the list
- Urgent calls marked Urgent
- Caller name and number visible at a glance
- Open the ticket for the full transcript
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HubSpot
Voicemails land as tickets in your HubSpot Service Hub pipeline, in the first stage, ready to be picked up.
- A new ticket card in the New stage
- High priority on urgent calls
- Caller and callback number on the card
- Open the ticket for summary and transcript
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Zoho Desk
Every voicemail becomes a Zoho Desk ticket, with the details your agents need in the first message.
- A new ticket with a clear subject
- High priority on urgent calls
- Caller, number and transcript in the ticket
- The recording attached
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Microsoft Dynamics 365
Voicemails become cases in Dynamics 365 Customer Service, in the queue your team already works from.
- A new case in your queue
- High priority on urgent calls
- Summary, caller and transcript on the case
- The recording attached to the email
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ServiceNow
Voicemails become records in ServiceNow, so callers get the same follow up as any other request.
- A new record with the summary as the short description
- High priority on urgent calls
- Caller, number and transcript in the description
- The recording attached
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Shared inboxes
No helpdesk? Voicemails arrive as clear emails in your team’s shared inbox, so everyone can see them.
- A clear email instead of an audio file
- [URGENT] at the start of the subject when it matters
- Caller, callback number and transcript in the email
- The recording attached
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Using something else?
If your system can create a case or ticket from an email, it works with PaloPlex. Not sure? Ask us.
Priority can be set automatically from the urgency of the call. We help you set this up in your system.
Try it with your own system
Free for 14 days. Need help getting started? Write to hello@paloplex.com.